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Privacy Policy

Holliday Fielding Hocking Limited ("HFH", "we", "our", "us") is a Local Exhaust Ventilated (LEVs) product distributor, installer, commissioner and service/repair company that provides users ("you") with recommendations for purchases and provides services such as Fume Cupboard servicing, parts and repair to businesses, education and industry in the UK. Our website, and related applications (collectively, our "Website") are owned and operated by HFH.

By accessing our Websites and utilising our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it.


This Privacy Policy was last updated on May 25, 2018. We may change this Privacy Policy from time to time so please check back regularly to keep informed of any updates.


Overview


This Privacy Policy describes in detail our policy and practices regarding our collection, use and disclosure of your personal data.
We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a priority to ensure the security and confidentiality of the personal data you provide us when you visit our Website or use our services.


1. Collection of your personal data
2. How we use your personal data
3. With whom we share your personal data
4. How long we keep your personal data
5. Cookies and other web technologies
6. Your rights
7. How we protect your personal data
8. External links
9. Changes to this Privacy Policy
10. How you can contact us


Personal data means any information about an individual from which that person can be identified, electronic addresses, date of birth, password and payment information. It does not include data where the identity has been removed or otherwise anonymised (anonymous data).


In the course of our business, we collect and process personal data in different ways. We may collect personal data you give us directly but we also collect data by logging how you interact with our services. For example by using cookies on our Websites.


The personal data we collect about you may include, but is not limited to: your name, email address, postal address, phone number, billing information, survey responses, service details and other information you may provide about yourself to our Websites, and your IP address and web browser software.


You can choose not to provide us with your personal data. However, in general you need to provide us with certain information about you in order for us to provide our services. For example, addresses, emails, phone numbers and service details for any bookings made. In addition, some information is also required in order for you to ask us a question or initiate other transactions on our Websites. We also collect personal data for security purposes.

  • Information that you provide us: as described below, we may receive and store any information you enter on our Website or give us in any other way.
  • Automatic collection of information: We automatically collect some information from your computer or mobile device when you visit www. Labfumecupboards.co.uk. For example, we collect your session data, including your IP address, the navigation software used and the reference site. We may also collect information about your online activity, such as reviewed content, pages visited and searches. We automatically collect this type of information to try to better understand your preferences and to better personalise your experience. We also collect personal data in order to help protect our site and other users from misuse.
  • Location information and other information from devices: When you use our Websites on a device, whether through mobile web or application, we will collect and use information about you in generally similar ways and for similar purposes as when you use the Labfumecupboard Website.

 

2. How we use your personal data

We use the personal data that we collect about you only for specific purposes. This includes, but is not limited to, offer our services to you, to manage your account, to manage and facilitate service booking enquiries and repair or installation bookings, communicate with you about your account or our services, to respond to, or follow up on, your comments and questions and otherwise provide customer service, notify you about changes to our terms or privacy policy, ask you to leave a review or take a survey, operate and improve our Websites and services, personalise your experience on our Websites, measure interest in and improve our Websites and services, notify you about promotions and special offers, administer and protect our business and to resolve disputes or troubleshoot problems.

  • We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • With your consent.
  • Where we need to comply with a legal or regulatory obligation.

 

Marketing

We want to make it easy for you to take advantage of our services on our Websites. One way we do this is by sending you email messages that contain information about our products and services. For example, your fume cupboards were serviced 15 months ago; we may send you an email about your future servicing needs. We believe these emails will provide you with useful information about what we can offer you and provide current information on health, safety and the use of LEVs.


You will receive marketing messages from us if you have given your consent, if you have requested or if you purchased goods or services from us and if you have not opted out of receiving marketing messages.


Each time you receive an email of this type, you will be able to tell us if you no longer wish to receive them. You will be able to unsubscribe from each of those marketing communications at any time by clicking on the unsubscribe link that you will find at the bottom of each communication you receive from us or you may contact us directly and ask us to remove you from our marketing communications.


Please note that we may continue to send you service communications, such as service and administrative messages about your account or transactional messages related to one of your bookings. It is not possible to unsubscribe from these service communications.


3. With whom we share your personal data

We may share information with Third-party service providers who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, and fraud prevention.

Companies belonging to our group. We may share your personal data within Holliday Technical Services; this sharing enables us to provide you with information about products and services, which might interest you in accordance with your marketing preferences.

We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:

  1. To comply with legitimate and enforceable court orders or other legal process; to establish or exercise our legal rights; to defend against legal claims or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;
  2. To investigate, prevent or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property or safety of Holliday Fielding Hocking, our customers or others and in connection with our Terms of Use and other agreements.


Other than as set out above, you will be notified when personal data about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

 

4. How long we keep your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

We may retain certain information subsequent to the closing of your account, for example if it is necessary to fulfil our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend or enforce our rights. If you choose to close your account, your personal data will generally stop being visible to others on our Website within 30 days.

 

5. Cookies and other web technologies

We collect information via cookies and other similar technologies. Cookies are small text files that are automatically placed on your computer or mobile device when you visit a website. They are stored by your internet browser. Cookies contain basic information about your use of the internet. Your browser sends these cookies back to our Website every time you visit it, so it can recognise your computer or mobile device and personalise and enhance your browsing experience.

You can also find out more information about cookies in general, including how to see what cookies are installed on your (mobile) device and how to manage and delete them at websites such as www.allaboutcookies.org.

 

6. Your rights

You can check, supplement and update the information you have provided by contacting Holliday Fielding Hocking Limited. You may also close your account by contacting us using on 0113 245 4111.

You can change your marketing preferences at any time during either by unsubscribing from future communications or contacting us via email This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on 0113 245 4111.

In accordance with applicable law, you may have the right of access, the right of rectification, the right to erasure, the right to restrict processing, the right to data portability and the right to object. Please find below more details and information on how and when you can exercise your rights. We will respond to your request within one month, but have the right to extend this period with two months.

In accordance with applicable law, you may have the following rights with regard to your personal data:

  • The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • The right to request to correct your personal data if it is inaccurate. You may also supplement any incomplete personal data we have, taking into account the purposes of the processing.
  • The right to request deletion of your personal data if:
  • Your personal data is no longer necessary for the purposes for which we collected or processed them; or
  • You withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists; or
  • You object to the processing of your personal data and we do not have an overriding legitimate ground for processing; or
  • Your personal data is unlawfully processed; or
  • Your personal data has to be deleted for compliance with a legal obligation.
  • The right to object to the processing of your personal data. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.
  • The right to restrict the processing of personal data, if:
  1. The accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or
  2. The processing is unlawful and you oppose the deletion of your personal data and request restriction; or
  3. We no longer need your personal data for the purposes of processing, but your personal data is required by you for legal claims; or
  4. You have objected to the processing, for the period in which we have to verify overriding legitimate grounds.


To exercise your other rights you can file a request by email to This email address is being protected from spambots. You need JavaScript enabled to view it..

You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Privacy Policy). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.

 

7. How we protect your personal data

We want you to feel confident about using Holliday Fielding Hocking Limited, and we are committed to protecting the personal data we collect. While no website can guarantee perfect security, we have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal data you provide us against unauthorised or unlawful access, use of disclosure and against accidental loss, damage, alteration or destruction.

For example, only authorised employees are permitted to access personal data, and they may do so for permitted business functions. In addition, we employ firewalls and intrusion detection systems to help prevent unauthorised persons from gaining access to your personal data.

 

8. External links

Our Website may include links to third party websites, plug-ins and applications. If you access other websites from the links provided on our Website, the operators of those websites may collect or share information about you. This information will be used by them in accordance with their privacy policy, which may differ from our Privacy Policy. We do not control these third-party websites and recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using and disclosing personal data.

 

9. Changes to this Privacy Policy

Holliday Fielding Hocking Limited may change or modify this Privacy Policy from time to time. We will note the date that revisions were last made to this Privacy Policy at the first page of this Privacy Policy, and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version.

 

10. How you can contact us

If you have any questions or complaints about the processing of your personal data by us, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also have the right to lodge a complaint to the supervisory authority about the way we process your personal data. We would, however, appreciate the chance to address your concerns before you approach the supervisory authority, so please contact us in the first instance.


Our full details are:


Holliday Fielding Hocking Limited
Unit 9a, Aire Place Mills
Leeds
West Yorkshire
LS3 1JL


Attn: Privacy Officer/Sarah Wilkinson
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


©2018 Holliday Fielding Hocking Limited. All rights reserved.